We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require your purchase order ID. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.Within 3-5 working days after we receive your returns,the payment will be refund you by the original way.Please contact us via chat by whatsapp or call us at +86-13823654017 if you received damaged merchandise, or if you are returning a gift order and do not want the refund to be issued to the original form of payment.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund in 2 weeks after you received a refund notification from us by email, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund,please contact us by email: [email protected]
Please contact our Customer service at to get the return address,there are three ways for you to contact us:
1.You can add our customer services:
Whatsapp ID: +8613823654017
2. You can send an email to our customer services:
Email: [email protected]
3.You can call us directly:
Call: +8613823654017 at M-F 9:00am-6:00pm whenever you like.
Please send your purchase order ID to us,we will give you return address by email or by whatsapp.